Complete Physio is recognised and accredited by all principal health insurance providers, including AXA, BUPA, and Aviva, boasting over a decade and a half of trusted service. All our clinicians have a minimum of 5 years post graduate experience, and most of our physios have well over 10 years of experience within their fields of expertise.

Our team of physiotherapists are not only members of the Chartered Society of Physiotherapists (CSP) but also registered with the Health and Care Professions Council (HCPC), ensuring the highest standards of care in physiotherapy.

We are committed to working closely with health insurance firms to deliver outstanding physiotherapy services to their clients.

Utilising your private health insurance at Complete Physio is very straightforward, and we will do our best to support you through the process, to ensure it is as stress free as possible.

Below we’ve outlined some essential information and the necessary steps for your to follow:

Preparing for Your Physiotherapy Appointment

Before scheduling your appointment, Complete Physio will need your Policy number, Authorisation number, and the confirmed number of sessions as per your insurance agreement.

Essential Information for Insurance Claims

Here’s some essential information to help streamline your experience:


  • Universal clinic code for all locations: 80009529.


  • Bury Street clinic: ZZ03838
  • Lime Street clinic: ZZ03549
  • Angel clinic: ZZ01645
  • Chelsea clinic: ZZ02549
  • Swiss Cottage clinic: ZZ03585

WPA & Aviva

  • For individual physiotherapist registration numbers, please reach out to our reception team at 020 7482 39875 or via email at, and we will provide the necessary details for you to inform your insurer.

Please be aware that we do not engage with third-party intermediaries.

Maximising Your Insurance Benefits for Physiotherapy

For Smaller Insurance Companies

If you have a policy with a smaller insurance company, we may not have a direct registration number with them. You will still be able to access treatment with us, as all our physiotherapists are accredited by the CSP and HCPC, but you will most likely be asked by the insurance company to self-pay for your treatment, and then we will issue you with a detailed invoice and receipt to then claim reimbursement.
Should you have any enquiries, our practice manager, Clare Chadney, is available at or by phone at 020 7482 3875.

Understanding Your Insurance Policy’s Excess

It’s common for policies to include an annual outpatient excess, typically around £100, though this can vary. We advise discussing this directly with your insurance provider prior to booking any treatment sessions.

Due to confidentiality regulations, Complete Physio cannot enquire about this on your behalf and will only be notified of any excess charges once applied to our invoices.

The Billing Process at Complete Physio

We have a fantastic admin team at Complete Physio, who ensure that invoices are sent to insurance companies within a day of your consultation. Payment processing may take a few weeks post-invoice submission. During this period, your insurer might contact you regarding any excess payments due, which they may request you to settle directly with us.

Once we have received notification of the excess amount, we will issue an invoice to you with a convenient online payment option.

Your Responsibilities as a Policyholder

We will do our best to keep you up to date with information on the number of Physiotherapy sessions that you have had, but it is important that you also take responsibility for your treatment.

As the policy holder, you are ultimately responsible for any treatment costs not covered by your insurance, and if there are any discrepancies or oversights in the provided authorisation details, or if the number of sessions exceeds the agreed amount, then you will be liable to cover the costs.

Looking Forward to Your Visit

We look forward to welcoming you to our clinic and supporting you on your path to recovery.

Terms and Conditions

For a comprehensive understanding of our terms and conditions, please click here.
(Note: The “click here” text should be linked to the actual terms and conditions page of Complete Physio’s website.)

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