Health Insurance at Complete Physio

Complete Physio has been accredited by all major health insurance companies, including AXA, BUPA, and Aviva, for over 15 years. All of our physiotherapists are members of the Chartered Society of Physiotherapists (CSP) and the Health and Care Professions Council (HCPC). 

We take great pride in collaborating with health insurance companies to offer their members exceptional physiotherapy care. 

Using your private medical insurance at Complete Physio couldn’t be simpler. Please follow our step-by-step guide below.

If you plan to claim through your health insurance, Complete Physio requires your Policy number, Authorisation number and agreed number of sessions prior to booking an appointment.

To facilitate a smooth process, here is some important information:

BUPA 

BUPA clinic code (this covers all our clinic locations): 80009529. 

AXA 

Bury Street clinic ZZ03838

Lime Street clinic ZZ03549

Angel clinic ZZ01645

Chelsea clinic ZZ02549

Swiss Cottage clinic ZZ03585

WPA 

Please contact our reception team on 020 7482 39875 or email info@complete-physio.co.uk as we can provide you with your individual physiotherapist registration numbers, so you can inform WPA. 

Aviva 

Please contact our reception team on 020 7482 39875 or email info@complete-physio.co.uk as we can provide you with your individual physiotherapist registration numbers, so you can inform WPA. 

Please note we do not work with third parties.

Others insurance companies:

In some cases, particularly if it is a relatively smaller insurance company, we will not have a specific registration number, but all our physiotherapists are members of the Chartered Society of Physiotherapists (CSP) and the Health and Care Professions Council (HCPC) so we suggest you self-pay and we can provide an invoice and receipt on headed paper for you to claim back.

If you have any questions then please contact our practice manager, Clare Chadney at clare@complete-physio.co.uk or call 020 7482 3875.

Health insurance excess:

Most policies have an outpatient annual excess. Excesses are often £100, but can be more, this is subject to your specific policy.  Please discuss with your insurance provider. Your insurance provider should be able to provide you with this information when you activate your request for treatment.  Due to Data Protection, Complete Physio is unable to request this on your behalf and are currently not made aware of client excess deductions until they are applied to invoices that we send.

Complete Physio Limited promptly invoices insurance companies within 24 hours of your appointment. However, it is important to note that the payment for the treatment session may take several weeks after the invoice has been received. 

During this time, your insurance company may also request us to obtain any excess payment. It is not uncommon for the insurer to reach out to you directly, before contacting Complete Physio, to provide updates on any excess payments that are due. They may request that you make the excess deduction payment directly to us. 

Once we receive this information, we will promptly send you an invoice with a convenient online payment link. We kindly request your cooperation in settling the excess deduction payment promptly, as it covers the sessions that have already been conducted. Your timely response is greatly appreciated.

Please note as per your terms and conditions with your health insurance company and Complete Physio, ultimately you are responsible for funding your treatment if there is any shortfall in your insurance, incorrect or out of date authorisation codes are provided or you go over your allocated sessions.

We eagerly anticipate your visit to the clinic and aim to assist you in your journey towards recovery.

For our terms and conditions click here.