Following recently updated guidance (12th May 2020) from NHS England and the Chartered Society of Physiotherapy we are pleased to announce that we are able to offer face-to-face consultations, where clinically appropriate and necessary at 4 of our central London clinics. We shall also continue to offer remote consultations for patients. Any patients requesting a face-to-face consultation will first receive a brief telephone consultation and/or screening via email from one of our clinicians to assess clinical need and screen for any additional risk factors.
Where assessed as appropriate patients will be offered a face-to-face consultation. After the initial face-to-face consultation it will be agreed between the patient and therapist whether future treatment sessions can be delivered remotely or will be a need for ongoing face-to-face treatments.
Complete Physio – 3 Principles for re-opening – Hygiene, Confidence and Communication
Hygiene – All reasonable infection prevention and control measures are in place and compliant with Public Health England guidelines
Confidence – Patients, staff and general public can have confidence of Complete Physio’s ongoing strong commitment to ensure all safety measures are in place and followed at all times
Communication – Complete Physio will be forthcoming with communication to patients, staff and general public at all times – via website updates, newsletters, direct communication with all patients booking to attend and on-site information from staff.
The health and safety of our patients and staff are always paramount. Since the first day of lockdown Complete Physio have been busy preparing for the re-opening of our clinics to ensure patients and staff can return to our clinics with confidence.
We have been preparing thorough risk assessments for every aspect of our clinic environment and the patient journey to ensure we provide the cleanest and safest environment possible. We have been in contact with industry experts to ensure that our infection prevention and control measures along with PPE (personal protective equipment) not only complies with current guidelines and protocols, but also to minimise any risks of transmission of COVID-19 during treatment sessions. We will continue to follow the guidelines set out by the government and NHS England and respond to any changes to ensure we comply with all the necessary social distancing and personal protective equipment (PPE) protocols .
We shall bring you regular updates as we re-opening more of our clinic sites in the coming weeks. We commit to the following steps to being taken to minimise risks to patients and staff.
Complete Physio re-opening – 10 step plan:
1/ We shall be significantly increasing the level and frequency of cleaning for our clinic sites. Our clinics will be undergoing regular deep cleans to ensure we maintain highest levels of hygiene within the clinic. Industry recommended virucidal disinfectant cleaning products will be used to minimise the risk of contamination
2/ Face to face appointments will only be offered to patients where effective treatment cannot reasonably be carried out remotely – patients will receive telephone screening consultation
3/ All patients and staff are advised not to attend our clinic if they are displaying possible signs of COVID-19 or if they should be self-isolating under current government guidelines. Patients and staff will be screened before their appointment to ensure they do not have any Covid-19 symptoms
4/ All staff and patients will be temperature checked on entering the clinic and advised not to enter if their temperature is greater than 37.8
5/ The waiting room and appointment times will be organised to ensure social distancing guidelines can be maintained (2 metres are kept between patients)
6/ Our clinicians will be wearing all the necessary PPE including surgical masks, gloves and aprons at all times during your appointment. If there is any chance of ‘splash back’ from bodily fluids e.g. during exercise, injection therapy, acupuncture or manual therapy, your clinician will wear a visor or eye protection.
7/ We will be operating a significantly reduced service to minimise the number of patients and staff in the clinic at one time
8/ We will be extending our opening hours to spread the flow of patients evenly throughout the day
9/ Between each patient we will allow 15 minutes to deep clean all surfaces using virucidal disinfectant and change the necessary PPE
10/ We can guarantee you these measures will not effect your standard of care
Re-opening of injection clinics
We are now offering ultrasound guided injections at three of our clinics , Bury Street , Chelsea and Swiss Cottage . All appointments for corticosteroid injection are currently subject to prior telephone screening consultation. We have created a patient information page regarding the use of corticosteroid injections during current COVID-19 pandemic. We have also expanded our on-line medical screening and consent form. We also continue to offer the alternatives of hyaluronic acid injections and platelet rich plasma (PRP) injections.
Our aim is to allow patients to attend our clinics with the upmost confidence. We are committed to the highest levels of patient care and also transparency in how we operate. If you have any questions or feedback with regards to any of the information above please do not hesitate to contact us. If you would like further information regarding our social distancing measures or PPE guidelines then please do not hesitate to contact our head of clinical governance – clinical director Dave Baker directly on firstname.lastname@example.org
On behalf of Complete Physio Limited